Terms & Conditions

Upon enrolling in RootGuard services, a detailed and official legal agreement shall be signed between the client and our organization. This comprehensive contract will outline all specific terms, conditions, and mutual obligations. Our services are rendered strictly in accordance with the provisions of said signed agreement.

RootGuard is not a hospital, medical clinic, or a 24/7 intensive care provider. In the event of a medical emergency, we will act promptly to facilitate hospitalization or medical assistance; however, the organization shall not be held legally liable for any health complications, deteriorations, or natural causes resulting from such emergencies.

When engaging third-party services, such as hospital facilities, ambulance services, medical laboratories, or external technical contractors, the organization does not assume responsibility for the service standards, quality, or any negligence on the part of these external entities. Our role is strictly limited to the coordination of these services.

While we are committed to providing our services as promptly as possible, the organization shall not be held legally liable for any service delays caused by factors beyond our control, including but not limited to traffic congestion, adverse weather conditions, or other external logistical barriers.

While our staff performs their duties with the utmost dedication, the organization shall not be held responsible for any property damage, theft, or self-inflicted physical injuries caused by the parents/guardians that occur outside of our direct control. Securing valuable items (cash, jewelry, etc.) remains the responsibility of the client.

We are committed to protecting the medical records, personal information, and photographs/videos of the parents as confidential data. The organization shall not share this information with any third party, nor use images or videos for promotional purposes without the explicit consent of the client.

All content on this website, including logos, videos, and specialized reports prepared by us, are the intellectual property of RootGuard. Unauthorized use of these materials for commercial purposes is strictly prohibited.

The organization reserves the right to suspend services without prior notice if monthly service fees remain unpaid for two (02) consecutive months.

We reserve the right to immediately terminate services in the event of any harassment, verbal abuse, or physical violence directed toward our staff by the parents or the client.

The organization shall not be held legally liable for any damages or service interruptions resulting from natural disasters, government mandates, or any other external failures beyond our reasonable control.

These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any legal disputes arising shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.